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transcosmos has deployed trans-AI Tutor, its AI-powered learning solution developed in South Korea, in a financial services project it operates in Vietnam, reducing the training period for new agents by 50%, from an average of 10 business days to five business days. Having validated the effectiveness of its Korea-developed solution in operational environments with different linguistic and cultural characteristics through deployments in South Korea and Vietnam, transcosmos will continue to expand
transcosmos today announced the opening of CX Square Park23 Bali, a new operation site in Indonesia. As its 7th operation site in Indonesia and the first in Bali, the new site will provide multilingual CX services.
transcosmos today announced the official launch of trans-AI Chat, a generative AI-powered chatbot, in Indonesia. Unlike conventional chatbots that rely on predefined scripts and conversation flows, trans-AI Chat leverages the capabilities of large language models (LLMs) to understand conversational context, recognize customer intent, and generate dynamic, human-like responses.
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