transcosmos Inc. 9715

transcosmos has deployed trans-AI Tutor, its AI-powered learning solution developed in South Korea, in a financial services project it operates in Vietnam, reducing the training period for new agents by 50%, from an average of 10 business days to five business days. Having validated the effectiveness of its Korea-developed solution in operational environments with different linguistic and cultural characteristics through deployments in South Korea and Vietnam, transcosmos will continue to expand

transcosmos today announced the opening of CX Square Park23 Bali, a new operation site in Indonesia. As its 7th operation site in Indonesia and the first in Bali, the new site will provide multilingual CX services.

transcosmos today announced the official launch of trans-AI Chat, a generative AI-powered chatbot, in Indonesia. Unlike conventional chatbots that rely on predefined scripts and conversation flows, trans-AI Chat leverages the capabilities of large language models (LLMs) to understand conversational context, recognize customer intent, and generate dynamic, human-like responses.

transcosmos today announced that it has again been selected for inclusion in the FTSE Blossom Japan Index and FTSE Blossom Japan Sector Relative Index by global index provider FTSE Russell. This marks the second consecutive year that transcosmos has been included in both indices.

transcosmos today announced that it has conducted two training sessions in South Korea under the theme of "Understanding and Practical Application of AI Solutions" to strengthen employees' practical AI capabilities.

transcosmos today announced that it has completed registration as a Financial Services Intermediary with the Kanto Local Finance Bureau (Registration No. 27).

transcosmos today announced the opening of a new operations center, CX Square Magok (Magok Center), in Seoul, South Korea. With approximately 400 workstations, the center primarily provides contact center services.

transcosmos inc. (Headquarters: Tokyo, Japan; Representative Director & Co-presidents: Masaaki Muta/Takeshi Kamiya; transcosmos) and Kyoei Sangyo Co., Ltd. (Headquarters: Shinagawa-ku, Tokyo; President: Jun Hirasawa; Kyoei Sangyo) today announced the release of SmartOrderLink, an online order receipt platform, to help companies address challenges in business-to-business transactions related to order receipt and placement. Through a shared platform that standardizes order receipt and placement pr

transcosmos today announced the opening of BPO Center Sendai Eki EAST in Sendai City, Miyagi Prefecture, a new center designed to deliver back-office services for corporate functions such as HR, accounting, procurement and purchasing, and sales support.

transcosmos today announced a strategic alliance with CREOK LAB., a company with pragmatic operational expertise in TikTok Shop. Under this alliance, the two parties will combine their respective strengths—transcosmos's comprehensive e-commerce management platform and digital management support systems, and CREOK's proven, highly advanced capabilities in live commerce operations—to deliver end-to-end support, from strategy setting through back-office operations. Together, transcosmos and CREOK w

transcosmos today announced that it has introduced an AICC (AI Contact Center) service model for its contact center services in South Korea, applying AI across the entire customer consultation lifecycle—from initial contact through post-interaction data analysis. Under this model, the customer consultation process has been systematized into four stages—AI handling of simple inquiries, AI-guided support for agents, AI-based summarization and organization of consultation content, and monitoring an

transcosmos is proud to announce that it has been named Japan Partner of the Year – Innovation – at the Salesforce Japan Partner Award 2026. The company was recognized for its support of Kanagawa Prefecture, a client, in addressing challenges in the #7119 / #8000 Contact Center Project through the effective use of a range of products, including Agentforce for Public Sector, Agentforce Service, Data 360, Tableau, and Agentforce.