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Study across 13 quick-service brands finds a wide satisfaction gap tied to staff friendliness and improving results for voice AI ordering, though few guests encounter itOttawa, Ontario, Oct. 01, 2026 (GLOBE NEWSWIRE) -- Intouch Insight Ltd. (TSXV: INX) (OTCQX: INXSF) (“Intouch” or the “Company”), a provider of customer experience management solutions, today announced the release of its 26th Annual Drive-Thru Study, conducted in partnership with QSR Magazine. The study found that the average driv
For years, “the drive-thru of the future” was a physical asset story, explains Dane Mathews, Taco Bell’s global chief digital and technology officer. More lanes. More screens. More automation. But is that where innovation is leading fast-food’s most enduring channel? It’s not a simple answer, yet the end goal is the consumer thinking it is. […]
Intouch Insight Ltd. (OTCQX: INXSF) ("Intouch" or the "Company"), a provider of customer experience measurement solutions, today announced that it will present the findings of its annual Drive-Thru Study on the main stage at the QSR Evolution Conference, taking place September 8-10, 2026, at the Hyatt Regency Atlanta. This marks the fourth consecutive year Intouch has partnered with QSR Magazine and Arrowfly, formerly WTWH Media, to bring the study's results to the conference stage.
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